ship using Fedex UK for all our mainland packages. We aim to supply
most stock items using their overnight service if ordered by 12pm,
although this is not guaranteed. Contact us to see if the item is
available for immediate shipping.
Please use the Contact us
if you wish to arrange a return. Please us ‘Returns’ as the subject
line. All products returned must not be damaged and in original
condition. Cost of postage is not refundable.
reserves the right to refuse or cancel orders placed for products
listed at the incorrect price. If your card has already been charged for
the purchase and subsequently cancelled due to a price error,
Mustgetit.com shall immediately issue a credit to your credit card in
the amount of the incorrect price. VAT is charged on all products unless
you hold a valid VAT Exemption form and VAT is charged on all postage
and carriage regardless of exemption.
Payments are made through Paypal or bank transfer. Please Contact us
directly if you would like to pay for your order using Bank Transfer as
all orders taken through the website will use Paypal. Please note, if
you are a new customer, you must provide us with a VAT Exemption form
before orders can be taken via Bank transfer.
make every effort to have all accessories available for immediate
shipment. Bespoke crutches are usually shipped within six weeks of
order. In the event that part of your order being unavailable, we will
ship the available parts and send the rest of your order as soon as
Shipping Damage Claims
damage must be reported to MustGetIt within 24 hours of delivery for a
claim for replacement to be accepted. If you experience a problem,
Please Contact us with the subject line ‘Shipping Damage’ for assistance.
MustGetIt can accept orders for the United Kingdom and Europe. United States and Canadian orders should go straight to Thomas Fetterman website direct. Shipping on all international orders will be determined on an individual basis.