Delivery Information

Postage info 

Mainland UK signed for courier service - £9.99

Europe – Airmail signed for – from £12.00 

Shipping Policy

We ship using Fedex UK for all our mainland packages. We aim to supply most stock items using their overnight service if ordered by 12pm, although this is not guaranteed. Contact us to see if the item is available for immediate shipping.


Please use the Contact us if you wish to arrange a return. Please us ‘Returns’ as the subject line. All products returned must not be damaged and in original condition. Cost of postage is not refundable.


MustGetIt reserves the right to refuse or cancel orders placed for products listed at the incorrect price. If your card has already been charged for the purchase and subsequently cancelled due to a price error, shall immediately issue a credit to your credit card in the amount of the incorrect price. VAT is charged on all products unless you hold a valid VAT Exemption form and VAT is charged on all postage and carriage regardless of exemption.

Payment Information

Payments are made through Paypal or bank transfer. Please Contact us directly if you would like to pay for your order using Bank Transfer as all orders taken through the website will use Paypal. Please note, if you are a new customer, you must provide us with a VAT Exemption form before orders can be taken via Bank transfer.

Back Orders

We make every effort to have all accessories available for immediate shipment. Bespoke crutches are usually shipped within six weeks of order. In the event that part of your order being unavailable, we will ship the available parts and send the rest of your order as soon as possible.

Shipping Damage Claims

Shipping damage must be reported to MustGetIt  within 24 hours of delivery for a claim for replacement to be accepted. If you experience a problem, Please Contact us with the subject line ‘Shipping Damage’ for assistance.

International Orders

MustGetIt can accept orders for the United Kingdom and Europe. United States and Canadian orders should go straight to Thomas Fetterman website direct. Shipping on all international orders will be determined on an individual basis.